Category: In Business

  • Will SEO help my business?

    Will SEO help my business?

    Yes, but No, but Yes!

    Do it correctly, then it will substantially increase your business across many touch points, especially ROI. However, doing it incorrectly or ‘quick fix’ won’t help at all and has fatally damaged many businesses. I understand SEO and do it well. I build brands and I do that well. This blog isn’t the sole salvation to a business, and I’ll explain a few things that drive businesses. In this article, I aim to quash the uncertainties of what Search Engine Optimisation (SEO) is, the different forms of SEO, techniques and help you clearly identify what online services you need to generate revenue.

    Over the years, my previous company built over 170 brands, produced in excess of 8,000 videos and we design very much for an online world (65% of our business), yet 100% of brands need to have an online presence. So by having a great brand, effective and efficient product or service you need your customers to know about it.  This is where our SEO services come in. We were creative psychologists (coined by us circa 2009) and some of the team – proudly including myself – are geeks for ways to improve our customer’s presence, both on and offline. This article will explain clearly what SEO is, how we can help and will not baffle you with tech-terminology.

    advertising alphabet business communication
    SEO will help, it takes time and needs commitment

    The better optimised your site is for search engines like Google, the more likely your website will be to stand out and rank on the first in SERP (Search Engine Result Page) for keywords and phrases relevant to your business or product/service offering.

    If you set up SEO for your site many years ago, saddle up, as this should be an affordable ongoing exercise to keep you pushing forward. Why ongoing? In the past XX years (since your website was built) you’ve had hundreds more competitors reach the market, thousands more ‘up-to-date’ websites, millions more content being added, and billions more search terms. Are yours optimised right now?

    silver and black imac s
    What is SEO?

    In Search Engine Optimisation, SEO is the process of improving your business’ reach and visibility to increase quality traffic to your website organically (un-paid). A strategy and action of making changes to your website design, content and searchable terms to make your site more attractive to the search engines.

    Yet, very few see SEO is their cheapest sales person. The ‘guy’ who will work 24 hours a day, without food or water, no claiming expenses, company car, health benefits – a website is your friend who wants to work for you and deliver ROI day after day.  You just need to provide the information to let ‘him’ get on with it.

    Plus, like any member of staff you pay them monthly (costing thousands less than the minimum wage).

    Types of SEO:

    On-page SEO
    It is referred to activities performed on a page of a website that is to be published to optimise it so it ranks higher on the SERP.

    The On-page SEO activities include; placing the relevant keywords in the right quantity, inserting internal links, meta tags and descriptions, building a customised URL structure, inserting the alt attributes and most importantly providing the visitors with high-quality engaging and most importantly relevant content.

    Off-page SEO

    Refers to activities performed on a page of a website after it goes live.

    Off-page SEO activities includes; sharing posts, commenting on posts to build engagement, liking the post throughout social media, giving star ratings to a post and answering questions of your consumers are all a part of the tasks listed under off-page SEO. Hopefully, these two descriptions help define the difference between on and off page SEO.

    Label everything! Be thorough.
    White Hat SEO

    One of the most popular SEO techniques and is one which uses efficient and effective techniques to improve your rankings of a website which do not go against of search engine guidelines (FYI, incorrect techniques applied by amateur – but clever – companies will damage your rankings as the search engines will penalise you. Once this happens there’s no quick fix, we’ll explain this next).  If a company tells you they can get you to the first page of Google in “a month” please don’t believe them. It simply isn’t possible.

    A few of the methods which White-Hat SEO incorporates high-quality content (videos are 53x more preferred than images or text), link acquisition campaigns supported by high quality content, website HTML optimisation and restructuring and manual labour or outreach – although this service is very much automated, you do need a team of geeks like AdBrand to ensure you are engaging and using the correct strategies continually. When one prefers this method of SEO then one can expect a moderate, fast and longevity growth in your rankings.

    TIP OF THE DAY:

    BLOGS. One of the best forms of organic SEO (content marketing). Blogs delivering customers the exact answer in detail to what they are looking for.  A great example of this “Will SEO help my business” (it’s how you found us right?!). Google loves ‘being a know it all’ and we love Google for that too. You will want to load your articles/blogs with correct keywords, meta tags and advice pieces, which not only show Google you have the answer, but you’ve got an article supporting it.

    Black Hat SEO

    WARNING!!! Black hat SEO techniques is a type of SEO techniques which misuses the various weaknesses in the algorithms or search engines in order to get high rankings for websites instantly.

    This type of a method is not accepted and isn’t legal with the SEO policies set by search engines and especially by Google. The overall quality is incredibly low due to some of the black hat SEO techniques include; link spam, keyword stuffing, hidden text, hidden link, cloaking. If you decide to choose this method then expect instant but short-lasting growth in ranking, with severe consequences.  You might want a million customers, but why not get a few thousand now, build loyalty, trust and allow the business to grow organically – solid foundations – and all that jazz.

    How does SEO work?

    When a user enters their query or search term of engines like Google, the results shown is a series of websites most relevant to the query and have a solid domain authority.

    For example when you type and search for ‘best pancake recipe, the top results are the ones that are practicing the best SEO practices in Google’s perception.

    How do they do this? Search engines use advanced crawlers gathering information on every website, gathering all available content it can find. Crawler indexes for every website are computed by one of the Google algorithms adapted for best practice.

    Benefits of SEO:

    1. Generates inbound leads
    Most people still rely on an ‘antiquated definition of SEO’, assuming ‘Optimising a website’ for search engines. Which is partly correct, however, modern SEO is ensuring an amazing user experience otherwise known as UX.

    An organised, clean and structured website encourages longer visitor time, which decreases your bounce rate and increases traffic due to popularity (another Google algorithm).  This in turn will generate leads – as long as you accompany your message with a ‘call-to-action’ (CTA) of course.

    2. Increases brand awareness
    If you correctly introduce accurate and relevant keyword optimisation, your potential customers are going to find you. If you answer questions accurately with variable content examples, they will be offered your website and therefore brand by the search engine.

    Build brand awareness, customer engagement, audience profiles – then – offer, market, promote, advertise and sell to them.

    Many new/start-up companies we speak to dedicate thousands of dollars to a launch campaign without knowing their audiences, which in turn delivers results, but not optimised sales.

    3. Builds Brand Credibility
    With correct ‘SEO practice’ you are able to rank your website/business on top/high-ranking results on search engines equates to ‘an unaware customer’ you are a reputable company. One imagines you don’t have the budgets for a celebrity endorsement? SEO is way cheaper and more effective for longevity for your business.

    Simply put: Invest wisely and don’t look for the short cuts.

    4. Low Cost, High ROI
    SEO is one of the most cost-effective forms of marketing. You’ve invested in having your website built, because “everyone needs a website”. Once you have your results, clicks, likes, engagement coming through – you (and your SEO team) need to ensure you’re analysing this information and asking questions like “Why are we getting more website traffic, higher rankings?”, “Where are these conversions coming from?”

    This should be worked through with your marketing team as their exercises/initiatives will lead you to answers and highlight their successes and what might need to be amended/tweaked next month.

    5. Track Results
    I need to reiterate this point (but not labour it) You must track who is viewing, clicking, sharing what as you’ve invested in SEO, you’ve found your customers (they’ve found you to be more accurate) having greater insights will allow you the greatest benefit from SEO.

    Use Alexa, Google Analytics and other social software like Later, Hootsuite, Sprout Social you can resolve both positive & negative data about your online visitors and use this to your advantage.

    Consistently evolve and be where your customers are or need you to be.

    In summary:
    SEO helps businesses compete online. It a necessary ‘hand-in-hand’ investment with your website. Don’t be baffled by ‘tech-terminology’ or geeky lingo designed to confuse the most educated of professionals. Having a dedicated team saves cost, resources and as they look after several clients and act upon this daily, the latest trends will be automatically implemented.

    Thank you for reading.

    A.

  • Links to building a sustainably focused business

    Links to building a sustainably focused business

    As a founder you’ll be learning always, not curricular learning, but you’ll be learning like Hercules and labours as a founder.

    One of the questions I get asked a lot is to do with Sustainability as I run an EV start up, a brand built upon five core pillars, which I’m sure I’ll share. Building a brand on values and having each stakeholder communicate these is vital for any business in the now.

    Set your business a transparent pledge, demonstrating your purpose.

    I’ve come across these FREE Sustainability courses from the United Nations. As you may get asked about your sustainability pledge, ESG mandate and governance towards a sustainable business.

    Hopefully these help.

    At my company ONE MOTO we set a very transparent pledge and worked with www.future-plus.co.uk who help set the framework, actionable objectives and monitor progress.

    1. My Sustainable Living Challenge 
    2. Sustainable Lifestyles
    3. Digital Sustainability Learning Path
    4. Circular Economy and the 2030 Agenda
    5. Resource efficiency
    6. Environmental SDG Indicators
    7. The Net-Zero Standard
    8. An Introduction to E-Waste Policy
    9. The SDG Primer
    10. Energy Statistics
    11. Youth, Peace, and Security Primer

    Also, take some of your learnings and please share with your network who might benefit from these courses. 

    Becoming a thought leader can be powerful in industry.

    Thank you for reading.

    A.

  • What to Say When a VC Asks About Your Company’s Valuation

    What to Say When a VC Asks About Your Company’s Valuation

    My advice: Don’t give them a figure. Here are the questions you should be prepared to answer, and a few you should ask.

    One of the hardest things about the fundraising process for entrepreneurs is that you’re trying to raise money from people who have “asymmetric information.” VC firms see thousands of deals and have a refined sense of how the market is valuing deals because they get price signals across all of these deals. As an entrepreneur, it can feel as intimidating as going to buy a car where the dealer knows the price of every make and model of a car and you’re guessing at how much to pay.

    I thought I’d write a post about how to talk about valuation at a startup and give you some sense of what might be on the mind of the person considering funding you. Of course, unlike cars, there is no direct comparison across each startup, so these are just some general guidelines to try and even the information field.

    Back in 2020, I met with my first VC, I was very naive and didn’t have the vocabulary needed to hold my own in the room, yet the experience of several of these meetings led me to carve a narrative to present ONE MOTO in the best frame, it led to iterations of the business, which evolve into sharing the vision of what we will become, showing them just a little wasn’t enough.

    What was the post money on your last round (and how much capital have you raised)?

    It’s not uncommon for a VC to ask you how much capital you’ve raised and what the post-money valuation was on your last round. I know some founders feel uncomfortable with this, as though they might somehow be sharing something so confidential it ultimately hurts them. These are straightforward questions, however; the answers will have no bearing on your ultimate success and if you want to know the truth, most VCs have access to databases like Pitchbook hosting all of this information anyway.

    So why does a VC ask you?

    In the first place, they’re looking for “fit” with their firm. If you’re talking with a typical seed/A/B round firm, they often have ownership targets in the company in which they invest. Since they have limited capital and limited time availability, they often try to make concentrated investments across companies in which they have the highest conviction. If a firm typically invests $5 million in its first check and its target is to own 20 percent or more, that means that most if its deals are in the $15-20 million pre-money range. If you’re raising at $40 million pre then you might be out of their strike zone.

    Ask yourself “what do I really need to prove success” against what is a rounded up figure that makes me feel comfortable. What you really need is very different to the target market price. Do you need to sell equity at all, or can you raise against a Convertible/SAFE Note?

    Many VCs will have a distribution curve where they’ll do a small number of early-stage deals (say $1.5-3 million invested at a $6-10m pre-money), a larger number of “down the fairway” deals ($4-5 million at a $15-25 million pre) and a few later-stage deals (say $8-10 million at a $30-40 million pre). Of course, there are smaller funds that are more price-sensitive and want to invest earlier, and later-stage funds with more capital to deploy and write larger checks a higher prices, so understanding that VC’s “norm” is important.

    A second thing a VC may be trying to determine is whether your last-round valuation was significantly over-priced. Of course, valuation is in the eye of the beholder, but if that VC thinks your last round valuation was way too high then he or she is more likely to politely pass rather than try and talk down your valuation now. VCs hate “down rounds” and many don’t even like “flat rounds.” There are some simple reasons. For starters, VCs don’t like to upset your previous-round VCs because they’ll likely have to work with them in other deals. They also don’t want to become a shareholder in a company where every other shareholder starts by being annoyed with them.

    But there is also another very rational reason. If a VC prices a flat or down round, it means that management teams are often taking too much dilution. Every VC knows that talented founders or executives who don’t own enough of the company or perceive they will have enough upside will eventually start thinking about their next company and are less likely to stick around. So a VC doesn’t want to price a deal in which the founder feels aggrieved from day one, but takes your money anyway because he or she doesn’t have a choice.

    Build yourself into the deal, show your commitment, a modest salary and even consider a Convertible Note against your salary reduction. Yes, it’s a liability on the books. yet you’re valuing your worth.

    It is this muscle memory that makes the VC want to pass on the next down or flat round. In a market where there is always another great deal to evaluate, why sign up to one where you know there are going to be bruised egos from the get-go?

    The “how much have you raised?” question is usually a VC trying to determine whether you’ve been capital efficient with the funds you’ve raised to date. If you’ve raised large amounts of money and can’t show much progress, obviously you’ve got a tougher time to explain the past than if you’ve been frugal and over-achieved.

    My advice to founders on the questions of “how much did you raise in the last round?” and “what was the post-money valuation of your last round?” is to start with just the data. If you don’t perceive that you have any potential “issues” (raised too much, price too high) then this should be a non-event. If you are aware you may have some issues or if you are constantly getting feedback that you may have issues, then it’s a smart strategy for you to develop a set of talking points to get in front of the issue when asked.

    What expectations do you have about valuation?

    It is not uncommon for a VC to ask about your price expectations in this fundraising process. It’s a legitimate question, as the VC is in “price discovery” mode and wants a sense whether you’re in his or her valuation range.

    It’s a tough dance, but I would suggest the following:

    1. In most cases, don’t name an actual price.
    2. Your job is to “anchor” by giving the VC a general range without saying it. Call this “price signaling.”
    3. Turn the tables on the VC by politely saying, “Given you must have a sense of our general valuation, how do you feel the market is pricing rounds like ours these days? After all  –  we only raise once every 1-2 years!”

    Why shouldn’t most founders just name a price? For starters, it’s the job of the “buyer” to name a price, and you don’t want to name your valuation if it ends up being lower than the VC would have paid or a price so high that the VC simply pulls out of the process.

    So then, why anchor? If you don’t give signals to a VC of what your general expectations are, it’s hard for them to know whether you have realistic expectations relative to their perceived value of you, and you want to keep them in the process rather than just having them pull out based on what they think you might want on valuation.

    What to Say When a VC Asks About Your Company’s Valuation

    Any great negotiation starts by anchoring the other party’s expectations and then testing their response.

    How you talk about valuation will of course depend on how well your business is performing and how much demand you have from other investors. If I leave out the immediate “up and to the right” companies and talk about most others who have made good progress since the last funding but the next round isn’t a home run, you might consider something like if asked about your expectations:

    • We closed our last round at a $7 million post-money valuation and we had raised $1.5 million.
    • We closed it 20 months ago and we feel like we’ve made great progress.
    • We’re hoping to raise $5-7 million in this round.
    • We know roughly how VCs price rounds and we think we’ll likely be within the normal range of expectations.
    • But obviously we’re going to let the market tell us what the right valuation is. We only raise every 2 years so the market will have a better feel for it than we will.
    • We’re optimising for the best long-term fit for a VC and who we think will help us create the most value. We’re not optimising for the highest price. But obviously we want a fair price.
    • How do you generally think about valuation for a company at our stage? (This is seeking feedback/testing your response)

    Here you’ve set a bunch of signals without naming your price. What a VC heard was:

    • The price has to be higher than $7 million, which was the last round. It was 20 months ago and the founder clearly told me they have made great process (code words for higher price expected)
    • They are raising $5-7 million and knows the range of valuations for this amount. If I assume 20-25 percent dilution that implies a price of between $20-28 million pre-money valuation ($25-$35m post-money). Maybe they want slightly higher but certainly won’t want lower.
    • They have told me they are not trying to shop this to the highest price. I’m not so naive as to completely believe that  –  every entrepreneur will go for the highest reasonable price with a VC they like so I at least need to put my best foot forward. But if I’m in the ballpark of fair, she won’t game me and push for the highest price as the only part of her decision.

    Are your existing investors participating in this round?

    This is a delicate dance as well. Each new investor knows that the people who have the most asymmetric information on your performance are the previous round’s investors. They not only know all of your data and how you’re doing relative to competition, but they also have a good view on how well your management team is performing together and whether you’re a good leader. 

    On the one hand, a new potential investor will want to know that your existing investors are willing to continue to invest heavily in this round and at the same price that they are paying. On the other hand, they want to invest enough of the round to hit their ownership targets and may not want existing investors to take their full pro rata investments.

    Before raising capital, you need to have a conversation with your existing investors to get a sense on what they’re thinking, or at a minimum you’d better have an intuitive feel for it. Assuming that most of your existing investors are supportive but want a new outside lead, I recommend answering this something like this:

    • Our existing investors of course want to participate in this round. They will likely want to do their pro rata investments  – some might even want slightly more.
    • I know that new firms have ownership targets. I feel confident I can meet these. If it becomes sensitive between a new investor’s needs and previous investor’s  –  I’m obviously not going to tell my investors they can’t participate, but I feel confident I can work with them to keep the sizes of their cheques reasonable.

    What a VC hears when you say this:

    • My existing investors are supportive. I will eventually call them anyway to confirm but I can continue my investment assuming they are supportive.
    • In the future if we raise a larger round, this entrepreneur won’t try to screw me by forcing me not to take my pro rata rights because they weren’t throwing existing investors under the bus with me.
    • This entrepreneur is sophisticated enough to know that fundraising is a dance in which I need to meet the needs of both new investors and of previous investors. They will work with me so I can get close to my ownership targets.

    When should you name a valuation expectation?

    There are some types of rounds where just naming price might be a better option.

    1. Strategics (i.e. industry investors versus VCs). For some reason, many strategic investors don’t like to lead rounds and they don’t like to name a price. This isn’t true of all strategics, but it is true for many of them  –  particularly those who don’t have a long history in VC – having a price helps them to evaluate the deal better. Often they’re much better at a “yes or no” decision than naming a price. If you name your valuation, you sometimes have to give them a rationale on how similar companies are valued so they can justify their internal case. Knowing that other institutional investors (including your insiders) are paying the same price as them in this round helps.
    2. Many investors. When you are raising for 8-10 new sources versus 1-2, sometimes it’s easier just to name price. One reason you might be raising from so many sources is that you haven’t found it easy to find a strong lead investor (for, say, $20 million) but many sources are willing to write you smaller cheques (of, say, $2-3 million each). Many investors can also be the opposite situation, where you’re so successful that everybody wants to invest. In either case, having a price target can help you get momentum.

    Having a pool of investors has tremendous value; thee higher the investment, the more control they expect, the more you dilute which has its negatives (you don’t know each other yet). Also, a larger pool (which can take longer) also means they are bringing their wisdom to the table, strategic advice, resources and capital… that’s what you’re struggling with right?

    Turning the tables

    A final point. If done in the right way, each VC meeting can be a great opportunity for you to get feedback on how investors are seeing market valuations in the time that you’re raising (valuations change based on the overall funding economy), and also a chance to hear about how the VCs think about your valuation and/or let you know whether or not you have any perceived problems.

    You might politely ask questions like:

    • Does your firm have a target ownership range?
    • Do you typically like to lead and do you ever follow?
    • Are there firms you like to co-invest with?
    • Does our fundraising size sound reasonable to you?
    • Are there any valuation concerns you might have that we can address now?

    Your goal in forming questions is to get signalling back from the VC and of course engaging with your investors. Remember that fundraising is a two-way process and you have every right to ask questions that help orient you, just as a good VC will ask questions of you. I have another blog entry of questions to ask investors.

    Thank you for reading,

    A.

  • How can I win more customers?

    How can I win more customers?

    Spoiler alert! There are a million different ways (educated guess) I’ve researched this in some depth and discovered a route back to branding. This article offers suggestions to consider, the results are tested too.

    LOVE YOUR CUSTOMERS

    It’s the ‘Age of the Customer’, the era of the ‘Internet of Me’. Brand names and physical footprints are no longer the decision-drivers they once were. Consumers have turned their trust to whatever they can pull up on their smartphones, from peer reviews to best-selling item rankings.

    Trends like these have triggered seismic shifts in the brand-customer relationship. For example, a brand must now demonstrate its care and commitment to the consumer before the consumer will commit to the brand. And what criteria do consumers use to determine that “this brand cares about me”? The benchmark is being set by brands like Amazon, Uber and Starbucks that excel at using technology to recognise individual customers and apply their knowledge of each person to deliver experiences that are personalised, connected, and easy.

    1. 72% of customers say they only consider brands that show they understand and care about “me.”

    Old thinking: Brand marketing aims to change consumer perceptions and behaviours in order to make people care about the brand.

    New thinking: A brand must now demonstrate commitment to the consumer and make the consumer feel wanted before the consumer will commit to the brand. When returning customers interact with a brand, they expect to be instantly recognised and receive a customised experience based on their prior brand interactions. The payoff for the brand: over half of consumers feel more loyal to brands that show a deep understanding of the consumer’s priorities and preferences (54% UK).

    2. 85% of customers (aged 24-45) all brands against the yardstick of mobile experience leaders like Amazon and Starbucks.

    Old thinking: A brand’s competitive set is other brands in the same category.

    New thinking: Consumers now evaluate every brand experience against their best experience across all product and service categories. “Best” is defined by customer experience innovators like Amazon, Airbnb, Uber and Starbucks, Specifically, consumers say the best brands make their lives easier, exceed their (already high) expectations and push the boundaries with product and service innovation. 

    3. 89% of UK based customers believe mobile enables them to make better purchasing decisions.

    Old thinking: A great customer experience doesn’t have to involve any mobile tools.

    New thinking: It’s virtually impossible to measure up to the “best” brands without a fast, intuitive mobile website and app. A great mobile tool needs to integrate seamlessly into an omni-channel brand experience that includes other devices and physical venues. The brand thereby proves its commitment to the customer at every human, physical and digital touchpoint.

    “Your brand holds much more value than the price you pay.“ To demonstrate this, “How does [the phone you use/the car you drive, the supermarket you shop at/walking into a fine dining restaurant/a dive bar] make you feel?” How does your brand make your customers feel? Let’s find out together.

    If you are ready to answer your own question, “how to win more customers?” then contact me and I we will work together to present your business and love, to your customers.

    Thank you for reading.

    A.